"Excellent from the first call to the last. Put my mind at ease straight away i would use this firm again without hesitation but hopefully i wont have to. Many thanks to the whole team for your help in this matter. The result we got was far far better than anything i was expecting"
Even More Feedback
May 2010
5 excellents on feedback form.
"Everyone I spoke to was most sympathetic and helpful. Emma and Louise had a very good understanding of what the next steps would be should things have gone that way. Most definitely proactive rather than reactive. Your success statistics speak for themselves and I am glad mine has contributed towards it. I don't think there is much to improve on other than perhaps an oncall/out of hours, but appart from that great service and many thanks for the support"
Emma's response - We would like to be able to offer an out of hours service and we will be working on that in the future. Thank you for your kind and constructive feedback.
May 2010
3 different clients;
"Thanks so much for a fantastic service. I am greatly indebted to you and
your firm. Please thank Emma on my behalf too. Best wishes". Lawyer Dominic Smith
"The service was clear, efficient and I had the feeling that I was not being judged, but
supported. Extremely good". Lawyer Dominic Smith
"I would like to thank you all for your assistance and help in preparing my case. I really did appreciate your efforts. Thank you". Lawyer Dominic Smith - he's on a roll !!
May 2010
"Excellent from the first call to the last. Put my mind at ease straight
away i would use this firm again without hesitation but hopefully i wont
have to. Many thanks to the whole team for your help in this matter. The
result we got was far far better than anything i was expecting" Lawyer Dominic Smith
May 2010
"I write to thank Emma very much for the time she spent with me giving a very concise and detailed explanation to all our queries.....We can assure you that one of the main lessons we have learnt over all of this is to seek legal advice immediately and we will do this if any problems in the future (your email is on our favourites!) Thank you once again"
May 2010
"Many thanks for all your assistance and advice over the year or so. We have received a cheque for the £x as per below.
Many thanks again for all your help with this matter it's been a great reassurance to me and my family knowing Patterson Law are fighting your corner. Best regards"
May 2010
"I just wanted to write and say thank you for your support last week in relation to a letter I received asking me to attend a driver alertness course instead of facing possible prosecution via the Magistrates Court.
Like you I was sure that this was a catch all type of letter that is sent to those who they are not sure whether they can prosecute but wanted to see if they would accept the offer of a course and pay the fees without challenging it to improve some figures! After reviewing my position with yourselves you gave me the confidence and belief in my myself to challenge this offer....
I can't thank you enough for providing some re-assurance and giving me the confidence to have faith in my own view in this matter, if I can write an endorsement or support you in anyway please let me know. I have already told friends, families and colleagues about you and can not speak highly enough of how you helped/supported me.
Once again many thanks" Lawyers Ria Pleass and Emma Patterson working together.
May 2010
5 out of 5 excellents on the feedback form. "Thank you once again, I have added the questionnaire to this e mail, pass this to Emma and ask her for a pay rise - you deserve one! :)" Lawyer Ria Pleass.
Emma's response "Thank you for your kind feedback, we are always happy to get a great result, but please don't put ideas in my lawyers heads about fancy payrises ! ;-)"
May 2010
5 out of 5 excellents on the feedback form. "Great Response, Great Advice, Great Service and … Great Result – Thanks." Lawyer Louise Prout.
May 2010
May 2010
"I received the cheque you sent as the the money you retrievedMay 2010
"Hi Ria, I have just come back from holiday, which had been postponed for 1 week, due to the chaos. Thank you for letting us know the outcome of the Court. I am very pleased a cost order was granted as we have all been through so much stress over the past few months.
I would like to thank you so much for all your assistance, which was carried out very professionally but also in a friendly manner, I feel as if I have had a penpal over the past few months!!!
Keep up the good work and I would certainly recommend your Company to any unfortunate person who finds themselves in our position." Lawyer Ria Pleass.
(The case involved due care, fail to stop and fail to report. Client was at risk of a totting ban if convicted. We persuaded the CPS toi withdraw the proceedings without trial and a costs order was granted in our client's favour.)
May 2010
5 out of 5 excellents on feedback form. - "Thank you once again for your help with this matter I can't exactly say it has been a pleasure but your advice and cheery attitude have made the best of it I am aware that in trying to ignore this I haven't been the easiest of clients" Lawyer - Louise Prout.
April 2010
"I feel the quality of service I received was excellent in every respect; far better than I would have envisaged. Thank you all again"
Lawyer was Dominic Smith.
April 2010
April 2010
"Please accept my apologies for not getting back to you sooner. Really just wanted to say a huge Thank you for all your help and support. You know I really would not have been able to go through with this case without your help and encouragement. You were fantastic. a true professional. Once again Thank You Ria"
April 2010
"No doubt you will get sight of my feedback form in due course, but I just wanted to let you know personally that I thought that the quality of service Ria provided in getting this matter dropped was excellent and far exceeded my expectations."
April 2010
5 out of 5 excellents on the feedback form. "Ria Many thanks again for everything you did in order for us to get this excellent outcome and also to Emma for originally offering to take my
case on."
April 2010
"Dear Louise
I wanted to thank you for all the good and diligent work you have done on my behalf. I am very pleased with the final outcome of my court case and most satisfied with the level of service you provided."
April 2010
A client who is willing to confirm how happy she was with the service if you want to give her a call.....
'I know when I needed help with my driving offence I did not know who to chose to help me. I can safely say that Patterson Law have been brilliant throughout and I can't recommend them enough' Carol Chadwick Sales Manager from Europe's Leading Wall Panelling Company Wall Panelling Ltd 0800 781 0554
April 2010
April 2010
"Thank You very much indeed for your prompt reply, and carrying out what you say you will do ( so many sites offer advice and then ask for some form of payment up front )"
March 2010
“Throughout every stage of the process, from my initial contact with Emma to the final hearing where I was acquitted, each member of staff that dealt with my case, especially Louise, came across as incredibly professional, knowledgeable and above all, supportive”
March 2010
" I appreciate all your assistance and guidance in this matter. It has given me a much better indication as to where I go from here. As you can appreciate, I am very distressed in this situation having never had any experience of legal proceedings, Court situations etc. Your help has made me feel a little less apprehensive and I genuinely do appreciate this.
Thank you for detailing all the legal arguments that will help in my situation.
I was very impressed with your professionalism and demeanour and would have no hesitation in recommending you to my family and friends, if the need ever arose. I can honestly say, I have not been impressed with any other legal firm to date. Your statistics are a clear indication of your performance and success, this clearly reflects in the manner in which you communicate with your clients and how you handle each individual case.
I wish you all the best and hope you prosper and shine even further."
March 2010
“I found all members of staff I dealt with to be very patient, courteous, professional and supportive. All the advice and information I received was very clearly communicated and explained. All possible avenues were tried to avoid a ban”.
March 2010
“Having this been the first time I have had to consult with a solicitor in regards to a road traffic offence matter, I was pleasantly surprised at the relative ease and speed in dealing with a trained legal team who clearly knew what they were doing opposed to the previous solicitor’s we had been misadvised by. Hence I felt I received excellent service and expertise throughout the lead up and conclusion of my case and will definitely be recommending Patterson Law to friends and family should they need such a service in the future”.
March 2010
“From the outset, Patterson Law has been very professional in the way that the case has been managed. Continuously being kept informed of case status offered both peace of mind and re-assurance that an individual needs when going through motoring offence allegations.
A huge thank you must go to Jemma Hurrell who managed my case as I believe without her diligent and professional ethic (something Patterson Law do amazingly well collectively) I would not have had the desired outcome”.
March 2010
"Hi Ria - Thank you for the cheque, It was delivered to the neigbours house by mistake. Strangly as well, my driving licence got lost in the post after the court posted it back . Can I say thanks for all youve done what an amazing difference between your team and Mortons. Ive told all my friends about the way youve dealt with everything and I,m sure if they need they will be in touch."
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There is a gap in the feedback here. Not because we didn't get any but because our new website was under construction and it was not easy to up load your comments at that stage - Emma.
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November 2009
"Dear Emma, I received a summons for driving without a licence, no insurance and speeding. I looked at your website and contacted you. What a choice I made. Ria Please took on my complicated case, as I had confusion with the DVLA. I write this to tell you how Ria handled my case, she was different class throughout the two month period. What a professional and friendly lady a credit to herself and your company. She kept me informed throughout and always called me when she said she would (not many people do that nowadays). Through her knowledge and professionalism she got the insurance and licence dropped, I always admitted speeding. She then went on to only get me a fixed penalty for speeding.... I'd recommend her and your company to anyone. Thank you and her for all your help. Please pass on my kind regards and thanks to Ria."
"Dear Louise, I would like to express deep appreciation for all the work and effort you've put into my case and for ultimately getting me the decision that I wanted. Your professionalism, ease to communicate with, understanding of my problem and successful result are all testimony to your excellent legal services. I would recommend anybody with a Road Traffic Offence matter to your use your firm as they can be assured of an excellent and thorough service. Thanks again."
"Hi Emma...I was in court yesterday and I WON!...Thank you very, very much for all your kind words, help and encouragement to give me the confidence to fight this.....Superb stuff!"
"You gave me great advice on how to go about positioning my defence to the police and went about representing me in a professional and speedy manner. Ria thank you to yourself and Emma for helping me out. I feel like a huge weight has been lifted off my shoulders"
"Dear Louise, I write to confirm receipt of the cheque reimbursing the fees paid. I also want to thank you personally once again for your excellent guidance and help in dealing with this matter. I hope not to require your assistance again, but wish you well in the future."
October 2009
"Patterson Law managed to select, recruit and retain staff with amazing client oriented skill. I was pleasantly surprised to see that everyone was able and willing to provide excellent, effective and efficient service in a cordial and easy going manner. Ms. Patterson appears to be one of the very few legal professionals having not only an excellent mind but also a very good heart. While dealing with my case Patterson Law demonstrated the highest competence, empathy and sensi
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This article relates to a recent victory at court. The case does not set a precedent - but it shows that if handled with care it is possible to avoid points in a no insurance case where no one else was at fault.
Read on......