I am very proud of Patterson Law, due to the amount of effort they put not only in my case but every case they have in hand.
One of a kind, and i think that there is only one company in the whole of England that has such expertise on motoring Law.
The future is bright, the future is Patterson Law...."
Recent Feedback
The following is a genuine reflection of the feedback that we get from our clients. We have not just "cherry picked" the good ones!
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January 2012
5 out of 5 excellents on client feedback form.
"I'm very grateful to have met such professional & competent people who assisted my case from the very begin to the complete resolution. I would highly recommend the Patterson Law services."
Senior Case Progression Officer - Ria Pleass
January 2012
"Just wanted to say how pleased I was with yesterday's decision by x Magistrates. Abbie was absolutely fantastic and totally dominated proceedings with her firm grasp of the motoring laws. I think the turning point were the photographs, which helped prove our case and illustrate that the signs were NOT clear. I am so relieved to be still driving, as I expected to receive a ban. It has been a very stressful process for me, I am very grateful to you and Emma for all your hard work and attention to detail. I will recommend you to everyone I know, and will definately use you again If I am in a similar position! Once again, many thanks to you all."
Senior Case Progression Officer - Dom Smith
January 2012
"Its just a short email to say thank you very much and to emma and your team for all your hard work and help you have put in to this case for me . it was as you must already know a very good out come"
Case Progression Officer - Hannah Groves
January 2012
5 out of 5 excellents on the feedback form
"The quality of service was good. Responsive and sound advice. Ashley inspired confidence."
Case Progression Officer - Ashley Fletcher
January 2012
5 out of 5 excellents on client feedback form
"Very good, well done ! Champagne and Choccies on way."
Senior Case Progression Officer Nikki Clarke
January 2012
5 out of 5 excellents on feedback form
"I initially enquired via Patterson Laws website, and within the hour I received a call from Emma Patterson herself to take all my details about the incident that occurred, I agreed to take out the services with Patterson Law, and the next day all the paperwork was in place to proceed with the case.
Ashley Fletcher who was to take over the case was quick on the ball, to get things resolved as quickly and efficiently as possible. He explained all that would happen and how to move forward.
I am extremely happy and satisfied that this company and the staff involved with dealing with my case were on board and would highly recommend them to anyone who may end up in the same situation as I did. The solicitor who met me at the court house (Helen) was highly thorough and got the job done, without this firm being on my side to aid assistance I would not of got the outcome I needed.
MANY THANKS TO YOU ALL."
Case Progression Officer - Ashley Fletcher
January 2012
5 out of 5 excellents on client feedback form
"Very professional & reliable"
Case progression officer - Alicia Payne
January 2012
"Thank you for all your help. Really glad the case is over and the outcome that I wanted. Feels like a great weight has been lifted from me today. Steve was brilliant and could not have asked for anyone better."
Senior Case Progression - Dominic Smith
January 2012
"A friend has just emailed me to let me know that Lord Justice Thorpe has been banned from driving. If only he'd had you on his side Alicia maybe he'd have done better.
I'm so grateful and still slightly in shock. And of course I'm driving like a pensioner."
Case Progression Officer - Alicia Payne
January 2012
"Alicia, Thank you so much again for all your help, quick communication and diligence helping me achieve a desired outcome. Apologies for being emotional on the phone, I'm just very relieved.
Once again many thanks. I know that I was paying for a legal service but I did not expect it to be so efficient and comprehensive."
Case Progression Officer - Alicia Payne
January 2012
Senior Case Progression Officer - Dom Smith
January 2012
5 out of 5 excellents on client feedback form.
"Very efficient and very quickly understood the issues and circumstances and provided a good barrister to represent us. Are there any ways you feel we could improve our service? Keep doing what you are doing."
Senior Case Progression Officer - Ria Pleass
January 2012
5 out of 5 excellents on client feedback form
"Straightforward, I particularly enjoyed Emma’s interrogation (Not!); she was quick to assess my situation and passed the work on to her likewise competent staff.I recommend anyone to use a good solicitor; resist being walked over by oppressive parties. Too many of us now allow ourselves to be bullied and put out hands up because we do not have the time or the means to defend ourselves."
Senior Case progression officer - Dom Smith
January 2012
Senior Case Progression Officer Ria Pleass
January 2012
5 out of 5 excellents on feedback form
"Good all round service - keep up the good work"
Senior Case Progression Officer Dom Smith
January 2012
5 out 5 excellents on feedback form
"You are very efficient, very professional. From that moment in September I spoke to Emma on the phone, I knew I had suddenly found the right solicitors just by googling traffic solicitors.
I must say I was not disappointed and I have already recommended Patterson Solicitors to friends and family."
Senior Case Progression Officer - Dom Smith
December 2011
5 out of 5 excellents on client feedback form
"Good professional service, made me feel comfortable and explained everything in detail, and gave me the time to speak about my corncerns."
Case Progression Officer - Ashley Fletcher
December 2011
"Very good and professional service with a favourable outcome!"
Case Progression Officer - Ashley Fletcher
December 2011
Background - Our client represented himself in the magistrates court and was convicted of failing to provide driver information, he was then banned for 6 months for totting up due to having too many points.
We were instructed to act. We appealed to the Crown Court against conviction. We suspended his totting ban whilst waiting for the appeal date so he could drive again. We persuaded the Crown Prosecution Service not to oppose the appeal and the appeal was granted. A defendant's costs order was granted to reimburse his reasonable legal fees.
Client's comments on feedback form;
"5 out of 5 excellents - THE TOP DRAW"
Would you recommend our services - "Shout it from the rooftops !"
Client - Robert Exton
Senior Case Progression Officer - Louise Kippax
December 2011
Most impressed. Thought your second line of charges a bit high but when I realised they included the Barrister fee’s I thought they were good. Ria Pleass was very professional and gave us good advise at each stage. Her choice of James as the Barrister was excellent and I was pleased she went for someone of his experience as on the face of things we had an odds against case on the statements alone. I was pleased she agreed with our general view that there was some inconsistencies in the officers statement and this did prove to be the case on the day. Her presentation to the court when we attended on our own was remarked on by the clerk of the court as being very efficient. Not only did the CPS have a copy of her presentation so did the court and I had a copy in case those two went astray! Very thorough!
A bonus that we are recovering costs as well!
By the way even if we did not have such a just outcome to our case my view of your firms handling would have been the same but without the added bonus of a good result as the initial charge of dangerous driving was a nasty one to contemplate if it stuck.
Are there any ways you feel we could improve our service?
Not really perhaps make more of the fact that if you need to use Barristers their initial fee is within your fee (noted - Emma) as I missed that point although you did explain that in your paperwork. Overall your approach is very good and from a business improvement point of view I think the initial phone call going to the boss and giving that free call a lot of time is the right way to do it. After that Ria didn’t put a foot wrong.
Senior Case Progression Officer - Ria Pleass.
December 2011
5 out of 5 excellents on client feedback form.
"Extremely happy with the way the entire case was dealt with. The information given was crystal clear right from the outset. The outcome was even better in my favour. Ria Pleass was my case progression officer and she was amazing. I was always confident in what she said and had full faith and trust in her. I was kept informed about my case progression every day via emails and telephone. Outstanding!
Are there any ways you feel we could improve our service?
Cant think of anything more that could be improved upon. Excellent through out!"
Senior Case Progression Officer - Ria Pleass
December 2011
"I found Ashley very supportive, he “personalised” his approach to our case and was able to assist us making the correct choices through the process. Thank you for your help and support during this case, your considered, open and honest views of the situation. were very much appreciated. My lasting impressions will be of the lack of application of common sense by the CPS and police to this matter. However, the system does enable common sense to be applied, albeit at a late stage. The sense of elation when we left the court was also something to remember.
On behalf of x and myself, thank you."
Case Progression Officer Ashley Fletcher
December 2011
Senior Case Progression Officer - Dom Smith
December 2011
"Could you please convey my deep thanks to Dominic and your firm for providing a barrister for me in my recent court case. He did an excellent job. I don`t think I could have come out of it much better, especially being awarded £x towards my defence costs."
Senior Case Progression Officer - Dom Smith
November 2011
"I would first like to thank you for acting on my behalf in this road traffic accident matter. I think you have been very professional , informative, clear and supportive through out.
Thank you once again for everything"
Senior Case Progression - Ria Pleass
November 2011
"It was brilliant news this morning to hear that the CPS had withdrawn the two charges they had brought against me - as you and Emma had advised was likely.
Senior Case Progression officer Nikki Clarke
November 2011
5 out of 5 excellents on feedback form
"I received a detailed and helpful service right from the start. I was very impressed at how dedicated Ashley was all the way through – and also as my case became more difficult as time went by, as I somehow managed to get two more offences between the initial court hearing and date of hearing. Ashley was professional and reassuring throughout and without his guidance, I would have been extremely stressed.
Please find attached the Client Feedback Questionnaire form you sent me. I would like to thank you so much for all your help and support - I don't' know what I would have done without you. I hope that the client feedback questionnaire expresses my sincere gratitude for the great job you did - and your firm.
I will happily act as a reference (though would rather remain anonymous) if you need it for any other clients. Please could you forward this email on to your boss, Emma, as I would like her to know how happy I have been with your service.
You are offering a great service and now you have a life-long Ambassador from me, though I hope I will not have to use your services again !!!!!!!"
(our client was at risk of over 20 points on her licence and we tied all the cases up in one court and perusade the court to find exceptional hardship.)
Case Progression Officer - Ashley Fletcher
November 2011
(The underlining comes from a happy client - Emma)
When shopping for Lawyers, all bar Patterson stated essentially there was no hope of avoiding points and a ban, the only thing they could offer was an Exception Hardship to minimise the coming Ban. Patterson was the only one (tried 5 firms) to mention a Strategy for avoiding Ban and Points, with all the other firms advising no hope of no points and ban thought you maybe just telling me what I wanted to hear so I would appoint you.
Following receipt of the summons decided I would go with the ‘optimistic lawyers’ Patterson’s (following conclusion of my case Patterson are not optimistic, just the only lawyers who know what they are on about) you were also the most competitive firm Fee’s. You took my information down, let me know what you were doing, let me know what I would expect in court, had a last minute pep talk before Court date. ...
Pleaded guilty, lawyer presented special reasons argument. Went in box for Evidence, raised my hand whilst giving the oath (got a laugh) then answered the questions and then sat down waiting for Magistrates to make decision. Magistrates came out gave their decision. Found Special reasons No points, No Ban, and £525 fine (expected around that) so was well happy. Just desperately wanted my licence untouched so the dam Insurance companies didn’t yank my premiums up couple hundred for the next 5 years and I got it.
Extremely glad made choice to go with Patterson or else would have spent more money on lawyers and ended up with points, ban, fine, increased insurance premiums and I would have had to use them dam overpriced and overcrowded trains, so you easily saved me £0,000s in the long run, and hundreds of hours of my time waiting on trains and buses.
Thank you Nikki, for your services.
PS. Should I find myself in need of legal advice on a motoring offence again I know who to call or should a friend need advice will definitely recommend.
Senior Case Progression Officer - Nikki Clarke
November 2011
November 2011
5 out of 5 excellents on the client feedback form
"Very pleased about the handling of the matter. Good relevant advice, excellent management and communication and a positive outcome."
Senior Case Progression Officer Louise Kippax
November 2011
"The overall quality of service provided by Ashley was exceptional and certainly put me at ease with the proceedings."
Case Progression Officer - Ashley Flethcher
November 2011
5 out of 5 excellents on the feedback form
Case Progression Officer - Ashley Fletcher
November 2011
"Further our phone call yesterday I just wanted to say thanks to you and Patterson Law for doing such a professional job on presenting and dealing with Andrew’s case.
I know we achieved a good result but I think I would have still sent you this message as I was really impressed with your handling of the paperwork and the technical legal work Ria.
You also picked out an excellent Barrister in James Tucker. If ever you or Patterson Law require a recommendation to be written I would be happy to oblige.
I am happy for you to use these comments."
Senior Case Progression Officer - Ria Pleass.
November 2011
"Just like to say a million thank you's for the work that you have put in on my behalf in preparing my case for me. This as been an extremely stressful time for me as you can imagine,but all your advice,your reassuring mail and telephone calls helped me believe that I had a chance of keeping my licence-which of course was the outcome. I was also pleased with the Barrister that you appointed to represent me.He also was very reassuring in court and I did have a chance to thank him myself. Back to work now with a smile on my face not having to worry about my fate any more.
Once again many many thank you's for your efforts and professionalism in dealing with my case. I'm glad I found you on the Internet and hopefully I will never put myself in this position again so as to need you,but you will come highly recommended if anybody I know ever needs your help."
Senior Case Progression Officer - Nikki Clarke
November 2011
5 out of 5 excellents on the client feedback form
"Very helpful with any question's or queries I had. My counsel was excellent, was very professional and helped me throughout the hearing. Everything was prepared well and he was very knowledgeable on my case. Ashley had clearly passed on all relevant information. I was very impressed with the level of detail Ashley went to, to retrieve all relevant facts that would help me with my case"
Case Progression Officer - Ashley Fletcher
November 2011
5 out of 5 excellents on client feedback form
"Many thanks again for all your hard work on this assignment."
Case Progression Officer Ashley Fletcher
November 2011
5 out of 5 excellents on client feedback form
"Pleased. With both the service and the outcome. Ria is thoroughly professional and very easy to deal with."
Senior Case Progression Officer - Ria Pleass
November 2011
5 out of 5 excellents on client feedback form.
"Excellent services I have no doubt to recommend you to anybody in trouble.
The solicitor & the barrister done brilliant job therefore I been fully acquitted in no time the whole court took 5 minute, and my cost will be paid back"
Case Progression Officer - Ashley Fletcher
November 2011
"Dear x,Just to confirm, the proceedings were formally discontinued yesterday and a Defendant's Costs Order was granted. This will enable me to send the file off to be assessed and reclaim your reaosnable legal expenses. ...I trust you are happy with the successful outcome. I will send you a closing letter shortly but otherwise this concludes matters....."
"That is excellent news Nikki. Thank you so much for your assistance and persistence in this matter. I am very glad I went with my gut and chose you to represent us. Kind regards...."
Senior Case Progression Officer - Nikki Clarke
November 2011
"Dear Emma,
I am a very happy lady!!! I know you have many cases and it's all in a days work for you, but I thought I would write to you and let you know what happened so that you can include me in your statistics. I am writing to thank you and your team for your work in helping me with my appeal which I was succesful with ....You and your team were superb from beginning to end. I found your company from the internet and spoke to you on the phone - I found you very friendly, professional and informative. It was a hard decision for me to decide whether to go ahead with an appeal and hire your services ...but after speaking to you I had a good positive feeling about it and put it on my credit card and went ahead. I am so pleased I did...A huge thank you again and I will certainly recommend you to anyone requiring legal help for motoring offences."
Senior Case progression Officer - Louise Kippax.
October 2011
"Dear Ria, The advice I initially received was proven wholly accurate as my
case developed, and the service given was honest, courteous, swift
and professional. I have no hesitation in recommending this firm for
its outstanding competence in its speciality.
David Cooke, Solicitor, West Sussex."
"Please pass on my thanks to all others concerned at the
firm,(including Emma Patterson who deftly handled my initial
incredulity, anxiety and queries) and congratulations to you all for
living up to your claims!"
Senior Case Progression Officer - Ria Pleass
October 2011
"My apologies for not getting back to you sooner. I'm sure you are well aware but I can confirm receipt of the cheque that was sent from Pattersons (Defendant's costs order for winning the case). I have banked it.I would like to thank everyone at Pattersons for there help in sorting the matter out. It is much appreciated and this email comes with the knowledge that I will be recommending your services to friends and family if needs be."
Senior Case Progression Officer - Nikki Clarke
October 2011
5 out of 5 excellents on feedback form.
"The service was very professional and they were willing to have in depth conversations about the issue to ensure that they could present the best case possible. I was able to attend court feeling positive due to the reassurance from Louise. Many thanks to all at Patterson Law and my barrister for taking the time to investigate and present this case to make sure that the right outcome was reached."
Senior Case Progression Officer - Louise Kippax
October 2011
5 out of 5 excellents on the feedabck form
"I was most impressed by your diligence and dedication. Your briefing and advice gave me piece of mind from the moment you took the case on. After the initial briefing the case was passed on to Dominic Smith, who was very attentive and prompt at contacting me and answering any queries that I held. I would definitely recommend Patterson Law and Dominic Smith."
Senior Case progression Officer - Dom Smith
October 2011
5 out 5 excellents on feedback form.
"Excellent service all round."
Senior Case Progression Officer - Dom Smith
October 2011
Senior Case Progression Officer - Ria Pleass
October 2011
"I DID NOT LOSE ANY POINT!!!!. HAPPPY HAPPY AND NO MORE STRESS."
Senior Case Progression Officer - Ria Pleass.
October 2011
"Simply the best"
Our client represented himself in the magistrates court on a fail to name driver charge. He lodged an appeal to the Crown Court against conviction - we persuaded the Crown Prosecution not to oppose the appeal and therefore the appeal was successful. We are in the process of applying for a defedants costs order to recover our clients reasonable legal fees.
Senior Case Progression - Ria Pleass.
October 2011
October 2011
5 out of 5 excellents on client feedback form.
"Professional and to the point, a very good service. Perhaps a little more could be done at the intial instruction to give the client the reassurance that you are hitting the deck running"
Senior Case Progression Officer - Louise Prout.
Emma's response - Noted and comments taken on board. We always hit the ground running but mustn't take it for granted that clients (who have not used our services before) know this.
October 2011
"I just wanted to let you know that the trial went well. Full acquittal and costs. The magistrates seemed to think it was a ridiculous case. I only wish they could have decided that earlier before all the stress, flights, and costs! Thank you for your tireless help and last-minute calls. . Richard (the Barrister) , by the way, was fantastic. He was a very good barrister and you were good to select him. Thanks again."
Case Progression Officer - Ashley Fletcher.
October 2011
"Thank you and the team at Patterson Law for all your assistance in this matter. I will gladly recommend your services to others and hope I have no further need for your services but will not hesitate to contact Patterson Law if the need arises. I believe the mitigation and your contact with the court made all the difference."
Case Progression Officer - Ashley Fletcher
October 2011
5 out of 5 excellents on client feedback form
"The service on the whole was excellent.I was most impressed by your diligence and dedication. Your briefing and advice gave me piece of mind from the moment you took the case."
Senior Case Progression Officer - Dom Smith
October 2011
5 out of 5 excellents on the feedback form
"The service was concise, professional and well executed. Right from the start Ashley gave me all the information I needed, explained the steps that would be taken and why.
Communications with Ashley were mostly via Email to which I had a quick response with all the required information. Informative, efficient, great value, first class service, welldone Patterson Law."
Case Progression Officer - Ashley Fletcher
October 2011
5 out of 5 excellents on feedback form
"I thought the service was excellent and was kept informed at all times."
Senior Case Progression Officer - Louise Kippax
September 2011
"May I take this opportunity to thank you and Patterrson Law for the actions taken on my behalf. Having telephoned various Solicitors about how to resolve this matter you were the only firm that suggested the course of action undertaken and which has proved so successful. I am quite happy for you to use this email as an endorsement by myself of the strategy proposed and to praise the effective implementation of that strategy which has saved me from a 6 months disqualification.
Thank you very much for your assistance."
Case Progression Officer - Ashley Fletcher
September 2011
5 out of 5 excellents on client feedback form
"I have been very satisfied with the service you offered, although I couldn’t be absolutely sure of the outcome, I was convinced I was in very capable hands. The whole matter has been very worrying but I am delighted that we have had a positive outcome."
Senior Case Progression Officer - Lou Kippax
September 2011
5 out of 5 excellents on the feedback form
"I am very pleased with the service, advice and outcome."
Senior Case Progression Officer - Lou Kippax
5 out of 5 excellents on feedback form
"Upon contacting Patterson Law initially and then subsequently throughout, I have been very impressed with the overall quality of service and guidance/advice received without exception – high level of professionalism and focus, responsive, well judged sense of urgency, friendly, helpful and approachable staff"
Senior Case Progression Officer - Louise Kippax
September 2011
5 out of 5 excellents on feedback form
All staff were helpful, efficient and courteous. The overall quality of the service provided was excellent. Highly recommended.
Case Progression Officer - Ashley Fletcher
September 2011
5 out of 5 excellents on the feedback form
"The advice I was given was concise, reassuring and well informed. The outcome was what you suggested and all I could hope for."
Senior Case Progression Officer - Dom Smith
September 2011
5 out of 5 excellents on client feedback form.
"Excellent, you saved my licence!"
Senior Case Progression Officer - Ria Pleass
September 2011
5 out of 5 excellents on feedback form
"Cannot fault the quality of service, as a driver I requested that Ria Pleass contacted my wife throughout the process in case I could not answer her calls whilst at work, this worked very well, information was always well communicated and in simple terms that we could understand, Ria always very upbeat regarding my case without giving false hope, ecstatic though about the outcome of my case, thank you very very much for all your help and support and will definitely recommend you.......................as a footnote, my wife has said it was lovely to deal with someone who has a sense of humour as well as being a true professional"
Senior Case Progression Officer - Ria Pleass.
September 2011
Senior Case Progression Officer - Dominic Smith
September 2011
Senior Case Progression Officer - Nikki Clarke
August 2011
5 out of 5 excellents on the client feedback form.
"Good quality of service. Sometimes found it difficult to understand the process but easy to communicate with lawyer and good explanations given"
Are there any ways you feel we could improve our service?
"A more in depth explanation of proceedings could sometimes be given e.g. via phone call rather than e-mail or as well as, so that questions can be answered, although phone calls were made when necessary and e-mails always answered speedily. The service given was of a very high standard, professional and friendly and always willing to spend time to explain and update on proceedings. I would highly recommend"
Emma's response - All noted. Because we deal with this area of law day in day out we sometimes fall into the trap of thinking the terms and phrases that we use are easy to understand. We will have a team talk and make sure that we explain things more carefully going forward. Im glad that you were able to understand things after a proper chat.
Senior Case Progression Officer - Ria Pleass
August 2011
5 out of 5 excellents on client feedback form.
"Having never used a solicitor before in my life I was put at ease straight away with the first phone call. I was completely confident handing my case over to yourselves and had no complaints whatsoever. Everyone we dealt was friendly with an excellent can do approach. Not once did I feel intimidated. The result was better than I could have imagined and as our case was very short on time the team at Patterson Law delivered fantastically."
Senior Case Progression Officer - Ria Pleass
August 2011
5 out of 5 excellents on the client feedback form.
"I just wanted to say a big thank you for all of your work dedication and commitment in helping me reach the best outcome. You have always been so patient professional and courteous, and I will have no problem whatsoever recommending you to a friend. Most of all you help me to get back my fees. Thanks again Jemma Hurrell"
Senior Case Progression Officer - Jemma Hurrell
August 2011
5 out of 5 excellents on the client feedback form
August 2011
5 out 5 excellents on the client feedback.
Senior Case Progression Officer - Ria PLeass
August 2011
5 out of 5 excellents on client feedback form
"From panic, to calm, to success !! I could not have asked for more. Thank you for a job well done."
Senior Case Progression Officer - Ria Pleass.
August 2011
"I know I have already thanked you but just wanted to repeat myself. You must have done a brilliant job in the very short time you had to work on it. Definitely a weight off all our minds. Good to get some justice.....Thanks to all the team to Matt, Nicky and anyone else for your professionalism and understanding. HAVE A GOOD WEEK"
Senior Case Progression Officer - Ria Pleass
August 2011
"Regardless of the outcome, your service is so good, and rooted in integrity, that I would normally seek out opportunities to use you again: however, a Road Traffic matter is something I want avoid! The fact that you succeeded in having the Dangerous Driving charge dropped before trial in the Crown Court – and justly so – was the (very) satisfying ‘icing on the cake’ and clear evidence of Nikki’s blend of a professional, methodical, determined and sensitive approach in dealing with the Police, the CPS and the Courts.
This was a very stressful time for me, my wife and immediate family. Nikki was always reassuring and yet realistic, keeping me informed as needed. This gave me hope and confidence that I was in the right hands and that whatever the outcome, it would be the best we could have done. It is a huge relief. It’s hard to describe the feeling now that it’s over: after carrying so much pressure and worry, I feel exhausted and delighted at the same time. My experience in dealing with Nikki, Emma and all the staff has actually inspired me to look for ways of continuous improvement in how I run my own financial practice. I seriously wondered at times whether I should re-qualify as a Road Traffic lawyer, such was the obvious career satisfaction that came across in helping people unfortunate enough to be in the position I was facing."
Are there any ways you feel we could improve our service?
"If ever I find out how to improve on perfection, I will let you know. Please keep doing what you’re doing."
Senior Case Progression Officer - Nikki Clarke
Emma's response - "Wow! We are very flattered by such lovely feedback and so pleased that we were able to get th right result."
August 2011
"Thanks again for the excellent manner in which you acted on my behalf. Professional but friendly, patient and understanding. Well informed, realistic assessment of my case, with sound advice."
Senior Case Progression Officer - Ria Pleass.
August 2011
August 2011
"Thank you for an absolutely excellent job done. Well Done!!! Im so relieved. Absolutely superb saved me a lot of anguish and of course an absolutely excellent result."
Senior Case Progression Officer - Louise Kippax
August 2011
"Without following Louise’s and her team’s advice, I would have undoubtedly have lost my licence."
Senior case progression officer - Louise Kippax
August 2011
5 out of 5 excellents on client feedback form
"Thank you for your work on my case"
Senior case progression officer - Louise Kippax
August 2011.
5 out of 5 excellents on the client feedback form.
"Thanks for dealing with this for my mother and for achieving a satisfactory outcome. It was all a bit stressful for her and the swift resolution of this, and the efficient and professional way you dealt with the matter, is much appreciated. Many thanks."
Senior Case Progression Officer - Ria Pleass
August 2011
5 out of 5 excellents on the client feedback form.
"I was delighted with the service from Patterson Law. They were very detailed with their information in advance of the case, and gave me confidence that we would achieve the outcome required"
Case Progression Officer Ashley Fletcher
July 2011
"Hi Louise, Thank you so much for all your efforts, and I look forward to the update on the recovery of cost. I have a question for Patterson law, prior to contacting u i visited pepipoo.com where there were a lot of people in the same situation as myself, I would like to update them on the successful outcome of my case and would it be alright to recommend Patterson law to fellow users of this forum? Thanks again"
Response - We are always more than happy for our clients to recomend our services - Thank you - Emma.
Senior Case Progression - Louise Kippax
July 2011
5 out 5 excellents on the feedback form
"Excellent -Anyway we could improve? - No apart from advertising your services more widely"
Senior Case Progression Officer - Dominic Smith
July 2011
"A short note to confirm I received the cheque from you this week relating to my costs--thank you. I sincerely hope we never have to speak or correspond again (meant in the nicest possible way!) but should the need arise I have Patterson Laws numbers tucked away for safe keeping,or for reccomendationwithout hesitation. Thanks again for all your help,it really was appreciated,and I see your website is bulging with positive comments as usual. Best Regards"
Senior Case Progression Officer - Nikki Clarke
July 2011
(Dangerous driving charge)
"Dear Nikki, Thank you…so much! Thank you all.
I cannot express how grateful I am for your help with this.I am in happy shock that the case has been dropped and it’s gone away: it’s been a seriously stressful 6 months. Without your advice and help, we would never have got this just outcome. A weight that I must have got used to has just lifted…I will recommend you and your firm without a moment’s hesitation. Thank you again.
Absolutely. I found Nikki has a valuable blend of sensitivity combined with being very precise, meticulous, methodical and forthright; she’s been a God send for me.Thank you as well Emma, for your support and to all the staff who have been so professional and courteous. Jemma was wonderful as well when she covered for Nikki during her holiday. Everything seems to run like clockwork. It is a huge relief. It’s hard to describe the feeling now that it’s over: after carrying so much pressure and worry, I feel exhausted and delighted at the same time. Thank you"
Senior Case Progression Officer - Nikki Clarke
July 2011
"Ria, Cheque just fell onto my hallway floor (defendant's costs order fter winning the case).....................beautiful felling. I would like to wish you a lovely day. Feel free to contact me when you are next in London area, i would be happy to take you for lunch."
Senior Case Progression Officer - Ria Pleass
July 2011
"I have now received the notice to say that the police will not be taking any further action a copy is enclosed I should like to thank you for all your effort and support that has been shown to me. Especially your professional and help full attitude This was right from the 1st call and all the way through the process. I have no doubt that I could not have managed this on my own Once again my sincere thanks to you all."
Senior Case Progression Officer - Nikki Clarke
July 2011
"Thank you very much of your courage and dedications thought my case, your representation have been excellent on highest level. Just to inform you that I have received the cheque today."
Senior Case Progression - Louise Kippax
July 2011
"Emma I just wanted to say a HUGE thank you for a top rate service from your firm, everything from start to finish was so professional and I was put straight at ease right from the first phone call. To get a conditional discharge with no further disqualification for driving whilst disqualified was simply amazing. The barrister you sent was really helpful for the entire hour and twenty minutes we spent at court. :-) I can't thank you enough. ... I will of course recommend you to everyone I know."
Senior Case Progression Officer - Dom Smith
July 2011
5 out of 5 excellents on feedback form.
""You all out me at ease straight away, to get in touch was easy and i was never nuisance. I have used solicitors for many things in the past, and honestly - your professionalism is second to none ! Well done Ashley!"
Case progression Officer - Ashley Fletcher.
July 2011
"I would like to take this opportunity to thank you for all your hard work on my behalf. I was really pleased with the outcome of the appeal and the representation you provided. Mr Gabbitas stuck to relevant matters and spoke in a fluid and succinct manner. Once again thank you very much"
Senior Case Progression Officer - Nikki Clarke
July 2011
5 out of 5 excellents on the feedback form.
"Having never been in this position before (and I never, never will be in this position again, I felt ashamed that I had been so stupid and naive on the law. I felt like a criminal of the worst order.
From the very first contact with Emma and through all my contact with Ria via email and telephone conversations, I was treated with courtesy and respect, which meant so much when I was feeling so low. I was always put at ease by being kept well informed of all aspects of progress with my case. Whilst maintaining high professional standards, the human element was always present.
The appointed barrister was excellent who put me at ease on the worst day of my life. She was brilliant. I would recommend Emma Patterson Law in a heart beat, but hope I will never have to.Best Wishes"
Senior Case Progression Officer - Ria Pleass
July 2011
"Dear Ria, That is really fantastic news - thank you so much for all your help in resolving it as I definitely couldn't have done it by myself. I will be recommending you and Patterson law to everyone I know!"
Senior Case Progression Officer - Ria Pleass.
July 2011
"In Patterson Law, staffs aim to provide a thorough and high quality professional service. They take victim’s concerns seriously and explain what they are doing to address them, including whether or not they are able to resolve it and the advice we need. It focuses on areas that would give advantage to the victim to resolve the issue without worry.
The service Patterson Law provided is excellent and I am happy with the entire process. I can’t think of any improvement needed. As Patterson Law serve my file to the National Taxing Team. Now I just need to wait for the final result of my Defendant’s Costs Order to cover my legal fees, and I am sure I will be keeping informed."
Senior Case Progression Officer - Dom Smith
June 2011
"Thank you for all your support while I was going through this very difficult time. The thought of losing my license was very stressful indeed and from the very minute I spoke to a member of your team I felt a great weight off my shoulder. My case as you know was dismissed mainly because the Admin person for the police did not turn up as their witness. I do feel that it was because of your knowledge and expertise in knowing to request the right witness that caused this decision. I therefore owe you my gratitude in the fact that I still have a clean license."
Senior Case progression Officer - Nikki Clarke
June 2011
5 out of 5 excellents on the client feedback form
"Excellent in every aspect. Very knowledgeable and appropriate advice throughout. I can't thank you enough for the help and support I had from Nikki and Emma Patterson."
Senior Case progression Officer - Nikki Clarke
June 2011
"Very professional and reassuring service."
Senior Case Progression Officer - Ria Pleass
June 2011
5 out of 5 excellents on the feedback form
"I couldn’t be happier with the outcome of my case and the quality of the service to achieve this. Thank you Louise, and Patterson Law. You achieved much more than I thought was possible"
Senior Case Progression Officer - Louise Prout
June 2011
Senior Case Progression Officer - Dom Smith
June 2011
June 2011
"A BIG THANK YOU FROM ME AND HIM!!!! What can I say, You did a great job and chose a fantastic Barrister, Naomi was absolutely brilliant! (please send her my thanks again) She camped out in Court 4 when it looked like the case would have to be postponed because of time, and when the moment came she did an excellent job of presenting your case..Best regards to everyone at Patterson and keep up the good work..Overjoyed Mother"
Case Progression Officer -Jason Watkins
June 2011
5 out of 5 excellents on feedback form
"I would like to say a huge thank you for all your help Dominic. You demonstrated excellent customer care and professionalism throughout the whole matter. It was a stressful time for me particularly when the first court case was called off due to the snowy conditions. The successful outcome was also truly appreciated. I would certainly recommend you to anyone who encounters any difficulty relating to traffic law. You have certainly assured me that you are experts in this area of law and able to advise clients precisely and with clear conviction."
Senior Case Progression Officer - Dom Smith
June 2011
5 out of 5 excellents on the client feedback form.
"Excellent service was provided throughout the case from Jason Watkins, kind regards."
Case Progression Officer - Jason Watkins
June 2011
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This article relates to a recent victory at court. The case does not set a precedent - but it shows that if handled with care it is possible to avoid points in a no insurance case where no one else was at fault.
Read on......