5 excellents on feedback form.
“Everyone I spoke to was most sympathetic and helpful. Emma and Louise had a very good understanding of what the next steps would be should things have gone that way. Most definitely proactive rather than reactive. Your success statistics speak for themselves and I am glad mine has contributed towards it. I don’t think there is much to improve on other than perhaps an oncall/out of hours, but apart from that great service and many thanks for the support”
Emma’s response – We would like to be able to offer an out of hours service and we will be working on that in the future. Thank you for your kind and constructive feedback.