• We answer your dangerous motoring offence question free. Please call or email us without obligation to find out how to defend your offence accusations

Our Service

Our aim is to offer all our clients an efficient and effective service at all times.  Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you.  However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.

If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.  The Legal Ombudsman requires that you allow us 8 weeks to try to resolve any concerns or complaints in relation to the service that you have received.

If you do have a concern that we are unable to resolve, then you should contact the Legal Ombudsman within six months of your last contact with us.  You can contact the Legal Ombudsman atwww.legalombudsman.org.uk or on 0300 555 0333.

If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill.  Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.

The aim of having a agreed fee is to avoid having any confusion or concerns at the end of the case.  We have a set complaints procedure, a copy of which is available upon request.  If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers.  If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman.

We Succeed When You Succeed:

Google Reviews:

4.7 961 reviews

  • Avatar Alin Marcu ★★★★★ in the last week
    I have contacted Patterson Law regarding a road offence of my wife for driving without third party insurance. We have two … More cars on which I am main insured driver and my wife is added as a driver only on one of the cars. However I have told her that I will add her on the second vehicle insurance, thing which I totally forget to do.
    One day she was stopped by the police driving the car without knowing she was not insured. She received £300 fine and 6 points. She has the license for less than 2 years, which means that her licence would be revoked.
    The moment I have contacted Patterson Law they told me that they will do everything they can to help us. With the great advice and help of Patterson Law team and our case officer Mr. Ian Bond, the penalty was cancelled with no penalty at all in a short amount time, with no need to go to the court. They kept us updated all time, I really appreciate and highly recommend the Patterson law.
    Fantastic service and lovely staff.
  • Avatar Capt. Antony .V.Turovskiy ★★★★★ a week ago
    I had a pleasure to use services of Patterson Law firm and particular professionalism of Dominic Smith. He defended my case, … More with my help:), and it got thrown from the Court. If you’re in trouble and don’t know what to do - then Patterson Law is your lifebuoy!

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