Our aim is to offer all our clients an efficient and effective service at all times. Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.
If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction. The Legal Ombudsman requires that you allow us 8 weeks to try to resolve any concerns or complaints in relation to the service that you have received.
If you do have a concern that we are unable to resolve, then you should contact the Legal Ombudsman within six months of your last contact with us. You can contact the Legal Ombudsman atwww.legalombudsman.org.uk or on 0300 555 0333.
If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill. Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.
The aim of having a agreed fee is to avoid having any confusion or concerns at the end of the case. We have a set complaints procedure, a copy of which is available upon request. If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers. If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman.