Our aim is to offer all our clients an efficient and effective service at all times. Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.
If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.
We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.
The Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. You must refer your complaint to the Legal Ombudsman within 6 months of our final response to you.
You can contact the Legal Ombudsman by
Telephone: 0300 555 0333
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
It is also possible to raise any concerns you may have with The Solicitors Regulation Authority https://www.sra.org.uk/consumers/problems/
If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill. Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.
The aim of having an agreed fee is to avoid having any confusion or concerns at the end of the case. We have a set complaints procedure, a copy of which is available upon request.
If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers. If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman. You may also contact the Bar Standards Board https://www.barstandardsboard.org.uk/for-the-public/reporting-concerns.html