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Our Service

Our aim is to offer all our clients an efficient and effective service at all times.  Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you.  However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.

If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.  The Legal Ombudsman requires that you allow us 8 weeks to try to resolve any concerns or complaints in relation to the service that you have received.

If you do have a concern that we are unable to resolve, then you should contact the Legal Ombudsman within six months of your last contact with us.  You can contact the Legal Ombudsman atwww.legalombudsman.org.uk or on 0300 555 0333.

If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill.  Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.

The aim of having a agreed fee is to avoid having any confusion or concerns at the end of the case.  We have a set complaints procedure, a copy of which is available upon request.  If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers.  If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman.

We Succeed When You Succeed:

Google Reviews:

4.6 1,143 reviews

  • Avatar Andy Reed ★★★★★ 2 days ago
    Exceptional Service and Support.
    My case officer, Mia, was a credit to the company, helpful, efficient and supportive. Communication
    … More flowed regularly and was clear and concise. Patterson Law were able to secure a reduced driving ban which was enforced as Time Served and so i was on the road the following day! My Barrister was informative, honest and very helpful and even better at putting me at ease in the witness box at Crown Court! Cannot thank Patterson Law enough for their handling of my case... Thank you !
  • Avatar Stuart Lowson ★★★★★ a month ago
    Contacted Patterson Law following a Police stop whilst unknowingly driving without insurance.
    (Viewed and bought a car believing
    … More the owner had it insured, stopped by Police after only a few miles, car seized and fixed penalty for no insurance. Turns out the owners partner had transferred it to another car without telling him)
    Discussed options with Patterson, likelihood of success and impact of failure.
    Rejected the fixed penalty notice and proceeded with "special reasons" to avoid IN10 conviction.
    Great support from Patterson Law over several months whist trying to deal with magistrates court.
    Unfortunately the magistrates court went ahead without informing me or the solicitors and IN10 was issued with 6 points and a fine.
    Patterson Law supported in the next steps to take to County court and advised/ assigned a barrister who I met 30 mins before the hearing. We discussed the case and he had a clear understanding of the special reasons. Well presented to the Judge and I was given opportunity to stand and give evidence.
    Positive outcome with all points removed.
    Particularly good support from my case progression officer, Ian. I was kept informed in a timely manner and feel the advice given was appropriate for my particular case.
    I would use them again without hesitation.

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