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Our Service

Our aim is to offer all our clients an efficient and effective service at all times.  Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you.  However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.

If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.  The Legal Ombudsman requires that you allow us 8 weeks to try to resolve any concerns or complaints in relation to the service that you have received.

If you do have a concern that we are unable to resolve, then you should contact the Legal Ombudsman within six months of your last contact with us.  You can contact the Legal Ombudsman at www.legalombudsman.org.uk or on 0300 555 0333. It is also possible to raise any concerns you may have with The Solicitors Regulation Authorityhttps://www.sra.org.uk/consumers/problems/

If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill.  Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.

The aim of having an agreed fee is to avoid having any confusion or concerns at the end of the case.  We have a set complaints procedure, a copy of which is available upon request.

If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers.  If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman. You may also contact the Bar Standards Board https://www.barstandardsboard.org.uk/for-the-public/reporting-concerns.html

We Succeed When You Succeed:

Google Reviews:

4.6 1,316 reviews

  • Avatar S K ★★★★★ a week ago
    Absolutely fantastic legal advice given by Dominic Smith. So grateful to have had a conversation with him. I'd give … More him 10 stars for the expert legal advice, going through in detail about previous precedents/case laws. What an amazing person, Patterson Law you're lucky to have him.
  • Avatar Helen Baker ★★★★★ a month ago
    Patterson Law, well what can you say! Absolutely amazing company! Very professional from start to finish, having never dealt … More with a traffic offence before we turn to this amazing company. From day one right up until the end of the case the communication, professionalism, honesty and everything in between was just outstanding. From almost loosing my license, to keeping my license clean with no points. Absolutely amazing company Sophie and Jade were absolutely amazing to work with and can not thank them enough for all they done. 100% RECOMMEND!!!!

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