• We answer your dangerous motoring offence question free. Please call or email us without obligation to find out how to defend your offence accusations

Our Service

Our aim is to offer all our clients an efficient and effective service at all times.  Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you.  However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.

If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.

We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.

The Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. You must refer your complaint to the Legal Ombudsman within 6 months of our final response to you.

You can contact the Legal Ombudsman by

Email: Enquiries@legalombudsman.org.uk

Telephone: 0300 555 0333

Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

It is also possible to raise any concerns you may have with The Solicitors Regulation Authority https://www.sra.org.uk/consumers/problems/

If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill.  Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.

The aim of having an agreed fee is to avoid having any confusion or concerns at the end of the case.  We have a set complaints procedure, a copy of which is available upon request.

If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers.  If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman. You may also contact the Bar Standards Board https://www.barstandardsboard.org.uk/for-the-public/reporting-concerns.html

We Succeed When You Succeed:

Google Reviews:

4.7 1,652 reviews

  • Avatar craig graham ★★★★★ a week ago
    I was able to make an informed decision after speaking to Rachel about my incident. Although it wasn't the direction … More I initially thought should be taken Rachel's legal advice persuaded me to rethink my strategy. All the information given verbally was backed up by a very accurate email and followed up by Stephanie in a very professional and friendly manner to ensure I could and had made the correct decision. A very friendly but professional company who put the customer as the priority rather than take a case on just for the income. If I ever have another legal motoring problem I will most definatly use the services of Patterson Law.
  • Avatar Hodje Joaquim ★★★★★ 3 weeks ago
    Wanted to express my gratitude to the whole team at Patterson. Ashleigh my case officer and the rest of the team including … More Jasmine and Hilary were great. Communication was thorough and everything was clear throughout the case. My matter did go court and my solicitor Sharn was amazing and without her I doubt I would have the best outcome possible. Would definitely recommend to anyone needing a matter resolved

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