• We answer your dangerous motoring offence question free. Please call or email us without obligation to find out how to defend your offence accusations

Our Service

Our aim is to offer all our clients an efficient and effective service at all times.  Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you.  However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.

If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.  The Legal Ombudsman requires that you allow us 8 weeks to try to resolve any concerns or complaints in relation to the service that you have received.

If you do have a concern that we are unable to resolve, then you should contact the Legal Ombudsman within six months of your last contact with us.  You can contact the Legal Ombudsman atwww.legalombudsman.org.uk or on 0300 555 0333.

If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill.  Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.

The aim of having a agreed fee is to avoid having any confusion or concerns at the end of the case.  We have a set complaints procedure, a copy of which is available upon request.  If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers.  If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman.

We Succeed When You Succeed:

Google Reviews:

4.6 1,099 reviews

  • Avatar THERESA WOOD ★★★★★ 3 weeks ago
    I was new to living back in UK and had a traffic incident. I called Patterson Law, they responded immediately. They were … More professional and extremely helpful and disclosed all options and costs. The advise they gave me was very settling. I took their advise and the result was just what I wanted. Then out of the blue unexpected Patterson Law called me 10 days later to see how I got on and made sure the outcome ha day best interests at heart. The professionalism and care was outstanding and I would recommend anyone who needs advise and help to contact them.
  • Avatar im. Official ★★★★★ 3 weeks ago
    I would give them more than 5 stars if only was possible.
    My case was a serious traffic offence and they took care of it
    … More very professionally. I didn't expect it was going to go that well to be fair. Tanks again to Mia and all the team for getting me back on the road with no point!! I am super happy and I would recommend them to anyone!

View Reviews