• We answer your dangerous motoring offence question free. Please call or email us without obligation to find out how to defend your offence accusations

Our Service

Our aim is to offer all our clients an efficient and effective service at all times.  Our clients and our staff are of first importance to us and we hope that you will be pleased with the work we do for you.  However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the person who is dealing with your matter.

If this does not resolve the problem, or if you would prefer to speak to someone else, then please contact Clare Hudson who will try to resolve your concerns to your satisfaction.  The Legal Ombudsman requires that you allow us 8 weeks to try to resolve any concerns or complaints in relation to the service that you have received.

If you do have a concern that we are unable to resolve, then you should contact the Legal Ombudsman within six months of your last contact with us.  You can contact the Legal Ombudsman atwww.legalombudsman.org.uk or on 0300 555 0333.

If you do have a concern then you are entitled to raise those concerns with us and may include concerns in relation to our bill.  Obviously, we try to agree agreed fees with our clients in advance of taking the case on and if you agree to these fees at the outset, then this will be taken into account.

The aim of having a agreed fee is to avoid having any confusion or concerns at the end of the case.  We have a set complaints procedure, a copy of which is available upon request.  If you have a complaint in respect of the service provided by a barrister, then the correct procedure is to raise this directly with the barrister’s Chambers.  If this does not resolve the complaint to your satisfaction, you can contact the Legal Ombudsman.

We Succeed When You Succeed:

Google Reviews:

4.6 1,188 reviews

  • Avatar Ummer Yousaf ★★★★★ a day ago
    Facing four charges and a possible ban I was left stressed thinking about my options.
    After some research I decided upon
    … More Patterson law. I have to say it was definitely one of the best decisions I ever made! After an initial call I briefly spoke through my options with Dominic. Very polite and helpful! After going through my options I decided I wanted Patterson law to represent me! The advice given was amazing and was never pressured into being represented by them!
    My case handler was Mia Ashton! If you ever have the pleasure of having Mia represent you then you are in good hands! She genuinely left no stone unturned and not once did I have to chase her up on anything. I was regularly informed of the actions she was taking and the pricing structure was very clear with no hidden costs! She definitely knows what she’s doing when it comes to traffic offences!!
    Thank you ever some much for getting two charges dropped and me not even having to attend court which was daunting and playing on my mind. Thank you Mia for helping me through this stressful time! You have one happy customer here who still has his driving licence and would never hesitate to recommend you in the future. You actually achieved the most desirable outcome I could’ve wished for!!
    Thank you again
  • Avatar Martin Stephens ★★★★★ a week ago
    First time I've used this company, I'd racked up excessive points and needed expert help as I relied on a van for … More my work. Kris Nickels my solicitor was excellent.! Always available to take and return my phone calls and easy to talk to.
    I had great outcome in end and would recommend this company to anyone
    Thanks again
    Martin

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