Your Feedback
Client feedback
The following is a genuine reflection of the feedback that we get from our clients. We have not just "cherry picked" the good ones!
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November 2009
"Dear Emma, I received a summons for driving without a licence, no insurance and speeding. I looked at your website and contacted you. What a choice I made. Ria Please took on my complicated case, as I had confusion with the DVLA. I write this to tell you how Ria handled my case, she was different class throughout the two month period. What a professional and friendly lady a credit to herself and your company. She kept me informed throughout and always called me when she said she would (not many people do that nowadays). Through her knowledge and professionalism she got the insurance and licence dropped, I always admitted speeding. She then went on to only get me a fixed penalty for speeding.... I'd recommend her and your company to anyone. Thank you and her for all your help. Please pass on my kind regards and thanks to Ria."
"Dear Louise, I would like to express deep appreciation for all the work and effort you've put into my case and for ultimately getting me the decision that I wanted. Your professionalism, ease to communicate with, understanding of my problem and successful result are all testimony to your excellent legal services. I would recommend anybody with a Road Traffic Offence matter to your use your firm as they can be assured of an excellent and thorough service. Thanks again."
"Hi Emma...I was in court yesterday and I WON!...Thank you very, very much for all your kind words, help and encouragement to give me the confidence to fight this.....Superb stuff!"
"You gave me great advice on how to go about positioning my defence to the police and went about representing me in a professional and speedy manner. Ria thank you to yourself and Emma for helping me out. I feel like a huge weight has been lifted off my shoulders"
"Dear Louise, I write to confirm receipt of the cheque reimbursing the fees paid. I also want to thank you personally once again for your excellent guidance and help in dealing with this matter. I hope not to require your assistance again, but wish you well in the future."
October 2009
"Patterson Law managed to select, recruit and retain staff with amazing client oriented skill. I was pleasantly surprised to see that everyone was able and willing to provide excellent, effective and efficient service in a cordial and easy going manner. Ms. Patterson appears to be one of the very few legal professionals having not only an excellent mind but also a very good heart. While dealing with my case Patterson Law demonstrated the highest competence, empathy and sensitivity I could have wished for and I take this opportunity to express my gratitude and to wish Louise Prout, Ms. Patterson and Patterson Law every success for the future."
September 2009
"Hi Louise, I just wanted to say a big thank you to you and the team for assisting me in my complicated driving matter. You were very professional and the service provided to me was certainly first rate. Money well spent indeed and I would recommend you to any other in my situation. Kind Regards"
"Dear Ria ,
Just wanted to send you a very big Thank-You, after our fantastic result today. Could not have imagined such an outcome without your assistance and inspired choice of Defence Barrister. Anna was wonderful and that is not only my opinion. After informal chats with Court Officials , it was clear that she is highly regarded and rightly so. Thanks Again."
"Dear Louise,
I received the cheque this morning for £321.19 in final settlement of my claim from the National Taxing Team. Thank you for this, it was a little unexpected as I really didn't think you would be able to get a further payment, but you have and I thank you for it. I have to say that while I hope I will never need your services again,should the need arise I would have no hesitation in contacting you and I would certainly pass your details to anyone I knew who was in need of expert advice. Thank you again"
"Hi Ria,
I wanted to say many thanks for all your help and guidance with my complicated cases. Your help and support throughout the last few months have been invaluable and have ultimately resulted in safeguarding my licence.
There are a lot of relieved people, who are connected with me, that are delighted that the licence was not revoked. Your professionalism has been of the highest order and a huge credit to the firm."
"Very professional, honest from the outcome, didn't raise my hopes at getting case discharged at all. Very well done."
"Many thanks to Ria who throughout the case was fully supportive and was only interested in ensuring we got the best result from the case. Even when I was worried about my chances and looking for possible alternative ways to get an outcome and keep my licence Ria was fully behind me, to keep pushing for the correct result. The barrister was fantastic, understanding, calm and confident her knowledge of the court and her due diligence was great; even
sitting in on the case prior to get a feel on how the magistrates and prosecution were reacting. The end result was a surprise and better than anticipated with only being awarded 3 points. Have my driving licence still feels great thanks for your help. I hope not to be in this situation to use you again but if I needed to you will be my first call. Once again many thanks."
" Just a note to thank you so much for your advice. My husband followed your instructions after being able to provide proof that he was not even in the country on the date of the alleged offence. We have today received confirmation from the Central Ticket Office of Cheshire Constabulary that an "error in transcription occurred during the processing of the notice and the correct date of the alleged offence was 24 August and not 27 August". They confirmed that the Notice has been cancelled and no further proceedings will be taken. You are now listed in our "favourites" tool bar and we will recommend you to everyone."
"Having googled for a solicitor who had expertise in the area of my alleged offence I found your firm and I have to say it I am so glad I contacted you. From the first phone call the attitude from your office was positive and informative. Once I instructed your firm officially I immediately felt that my case was at last being handled by someone who actually had an interest and knowledge and wanted to provide an exceptional service. All in all a positive experience. My thanks to all who had dealings with my case and especially to Louise Prout for the expediency with which she dealt with the case saving me many sleepless nights."
"Dear Ria, Just wanted to let you know that we received the cheque for the recovery of costs, and thank you very much. We are really grateful for your efforts on our behalf during the prolonged and stressful ordeal. We appreciated your ability to remain cool, calm and collected, when we were not!"
"Dear Louise, I went to Court this morning - I found it quite nerve racking but I think I managed to speak up for myself as did my Barrister Matthew Pascall, and I was discharged. I must say how very grateful I am to you for
dealing with this matter in such a calm, careful and thorough way and for giving me some confidence in defending myself. I am so glad I found ‘Patterson Law’ and please pass on my thanks to Emma Patterson to whom I spoke way back in May or June and who set me on the right track and prevented me from just giving in! I just feel so pleased that my reputation as an honest and decent person remains intact!" (Sept 09)
"Dear Louise, Thanks for your email and the good news regarding my road traffic case.... I am not surprised that you have kept me informed - my contact with Patterson Law (Emma, Louise and Dominic) has been an unusually
pleasant experience! I found the staff to be friendly, efficient and effective, response to queries has been timely and fees were made clear and plain. Thank you for all your help. I will have no hesitation in recommending you in the future if so required." (Sept 09)
"Hi Ria,
Just to let you know I've recieved the cheque you posted to me. May I just say that you have been superb in the dealing of this matter and I couldn't have asked for a better service. Once again my greatest thanks". (Sept 09)
" Dear Jemma, thanks for the email and the good news regarding my road traffic matter.I have not received a letter myself, so I appreciate you letting me know. I am not surprised that you have kept me informed - my contact with Patterson law (Emma, Louise and Dominic) has been an unusually pleasant experience! I have found the staff to be friendly, efficient and effective; response to queries has been timely, and fees were made clear and plain. Thank you for all your help, I will have no hesitation to recommend you inthe future if so required." (Sept 2009)
"Dear Ria, Just a note to say thank you for all your hard work in connection with my summons. I am very pleased with the outcome which is so much better than we were expecting....... It was a really good team effort by all concerned and your help and advice was invaluable.... Your letter together with the supporting letters were read out in Court and the magistrates looked at copies.... We are off to Greece later today and have trips to London planned and will go to France in October and I can drive - fantastic!!! Once again many many thanks". (Sept 09)
"From the beginning I was made to feel that my problem was not "just another case" but a matter of personal concern. You will understand that at my age, and with no experience of a driving offence, I was very upset and apprehensive at the thought of having to face Court proceedings. When Ms Prout agreed to take on my case, her efficient and friendly, understanding manner made me feel much happier I much appreciate the excellent outcome".
"Hi Louise,
Have received cheque today....thank you for that.....I note your comments about asking for some more from them. Would be nice but I am pretty upbeat about what I have received. Considering I walked 'free' from the court it would be hard not to be pleased with the way it's worked out. If you manage to get some extra money that would be a nice bonus.
Thanks again for your help and support. Looking back, getting you on my side was the best thing I could have done as I think attempting to do it myself might have resulted in a different less happy outcome".
"The service provided was outstanding. They put you at ease at a very difficult time. Was able to answer all questions."
"Impressive. I felt supported throughout the process, trusted the judgment and valued the expertise."
"Dear Louise - The whole experience especially for my wife and to a lesser extent myself has been very stressful but thanks to the endeavours of yourself and your colleagues at Patterson Law which has been just great, we can move forward comfortable in the knowledge that we can continue to enjoy driving with clean licences. Well done Patterson Law!"
"Hi Ria - Many thanks for your support and guidance throughout the case. Your handling of the matter was instrumental in arriving at a fair outcome and ensuring I wasn't heavily penalised for something out of my hands. This is a wonderful relief to me and I can't thank you enough. I would be more than happy to provide any kind of feedback to reflect this. Thanks again to all of you for your involvement. I will certainly recommend your services."
"Thank you Ria, your help has been very much appreciated all of the way through! Hopefully our paths will not cross again (in the nicest way), but I would have no hesitation in recommending your firm in the future."
"Just to say thank-you very much indeed for an excellent service The most helpful part was your thinking ahead and organising people ahead of schedule which meant it ran v smoothly."
"THANKS YOU SO MUCH FOR THE CHEQUE IN REFUND OF EVERYTING . A WONDERFUL SERVICE YOU PROVIDED I HOPE I DON’T HAVE TO USE YOU AGAIN, BUT IF I NEED TO, I WILL"
"Dear Ria ....I am sure that you are under no illusions that the work which you have done on my specific case and which you and your colleagues undertake in the wider sense, makes a very real difference to those who find themselves in need of your help. It is of course accepted that motoring laws exist so as to safeguard the general interests of the public and I'm not suggesting that those who break motoring laws should in all circumstances receive assistance to mitigate the penalty arising. However, what I am suggesting is that there seems to be a deep-rooted inflexibility towards motorists who, being such a lucrative potential source of additional revenue, can find themselves facing the full force of a criminal justice system which seems uninterested in distinguising between those with criminal intent, from those whose breach of the law warrants special consideration.
For those who, like me, believe that they belong in the latter category in relation to their particular case, the risk of attracting points (which, ultimately, could lead to the gaining of sufficient points so as to face a driving ban and possible loss of employment), is intolerable. It is in these circumstances that the work which Patterson Law undertakes, is so very important. To reiterate, the work which you and your colleagues carry out, really can make a difference to those whose breach of the law warrants special attention.
With regards to the advice which you and Emma have provided with regards to my specific case, I readily affirm that the advice I've received has been candid, relevant, succinct, honest and clear throughout. The guidance I've received as to how my case might develop, the courses of action available to me and the likely outcomes arising, has been exemplary. Needless to say, I am very grateful to you and Emma and I will keep your contact details on file, so that I can encourage anyone I know who finds themselves to be in need of specific motoring law advice, to contact Patterson Law."
Would you be happy to recommend our services? - " Yes definitely, I thought the service was excellent. Louise kept me informed throughout the process which put me at ease. She is an asset to your company. Your team have done an excellent job and has allowed me to go on with my life peacefully"
"Good service, quality advice and the best possible result, thank you"
"Dear Louise, thanks for your excellent work. You have really saved me from a lot of pain. I cannot explain how grateful I am. Please pass my thanks to Emma as well"
"Oh Jemma, I can't tell you how amazed I am with your service in this case! I am thrilled to say the least and I am looking forward to filling out the questionnaire! Thanks again!!!"
"Hi Ria, many thanks for your support and guidance throughout the case. Your handling of the matter was instrumental at arriving at a fair outcome and ensuring that I was not heavily penalised for something out of my hands. This is a wonderful relief to me and I can't thank you enough. I would be more than happy to provide any kind of feedback to reflect this. Thank you again to all of you for your involvement. I will certainly recommend your services."
"Ria, great, thanks for the update and thanks again for the work you have done. Hopefully I shall not need to contact you again on any new matter in the near future but in the unfortunate event that I have any further road traffic problems, Patterson Law will be at the top of my list call!"
"Fantastic service all round, really helpful staff and always kept informed of updates etc. I will definitely recommend your services."
"Emma Thank you so much for taking the time to speak with me last week. I was very impressed with your knowledgeable yet down to earth approach and found your advice refreshingly straightforward. I followed your suggestion to write to the CPS then follow it up with a phone call, with the result that the CPS has agreed to drop the s172 charge and the matter will not proceed to trial tomorrow. I would not hesitate to recommend your services to anyone with Road Traffic problems in England."
"I really can't find the words so i am saying it with chocolate! Thank you Jemma for the compassionate, infallible and breathtakingly professional handling of my road traffic matter."
“Very re-assuring. When one has anxiety about a legal matter this recedes when you have a legal adviser who is confident and competent (Ria). I have found the service excellent.”
“Thank you for your help in this matter. The information will be a great help. Thank you once again.”
“Ria is very professional and has a very pleasant, friendly disposition. I always felt very comfortable speaking to her about the case. She represented exactly as I felt my case should be handled and I feel I got good value for my money.”
“I was happy with the service and Ria was more than competent at her job.”
“Louise, I would like to express my sincere thanks for your advice, support and assistance with regard to my case. I am certain the outcome would have been a lot worse had I not sought your help. If I am unfortunate enough to encounter any further problems with the traffic laws in this country I know who to contact. Please accept my best wishes for a successful and rewarding 2009.”
“Ria - Many thanks to yourself, Emma and the team for your guidance and support through the duration of my case. The end result was much better than anticipated and is a huge weight off my shoulders; just in time for Christmas! Your help and advice throughout has been both supportive and informative; especially considering the complications added by the prosecution, who seemed to constantly change their minds! The dropping of the dangerous driving allegation was good news, however the final result of 6 points for due care and attention against a possible 9 points and disqualification period was purely down to your representations and has saved my licence and also my employment. I feel this is a fair result for an error of judgement on my behalf and hope to not be in a similar situation again. Once again many thanks.”
“Hi Jenna, … Once again, many thanks to you, Ria, Emma and Ann (and anyone else that may have worked on my case) for a great, courteous and efficient service, I really couldn't be happier with the outcome which is the result of your work. All the best …”
"Hi Ria, Many thanks for your help, advice and constant updates. I would certainly recommend you!! Thanks again and all the best for the future. Hopefully, I won’t be needing your services again, but you never know!!!"
“I am emailing to say a huge thank you to Emma for her fantastic advice on my husband’s speeding points NIP. We followed Emma's advice and wrote to them pointing out the defective NIP, we received a letter today to inform us that they are taking the matter no further as the evidence is in fact incorrect. I think to get the comprehensive advice we had from Emma is excellent and I hope she helps many more motorists with her great advice. I would recommend anyone else to contact her for any similar issues. Thanks a million!”
“Dear Jemma, May I take this opportunity to thank you for your excellent work on my behalf in this matter. I assure you that I would certainly be prepared to recommend you to my friends and colleagues.”
“I would like to note how impressed I was with your Paralegal. Clear, concise & very informative - if I find myself requiring legal assistance then I will be calling on Ms Pleass.”
"Dear Ria, Thanks for your note … The work carried out on my behalf by Eastleys has been absolutely first class and I would not hesitate to recommend you to all I know. Thanks once again."
“Excellent service, I just wish all Solicitors were as understanding as Jemma. I would certainly use Eastleys again and I cannot recommend their service enough. A big thank you to Jemma.”
“I am writing this email to inform you that I successfully retained my licence and did not get a six month ban due to my special reasons argument. May I take the opportunity to thank you for your friendly advice and feedback as without your advice I don’t think I would have been as successful.”
"Hello Louise, I want to thank you very much for your help in defending me. The result of your work in defending me I am very happy with … once again, many thanks to you for your efforts to help in defending me, wish you a lot of clients and success in your existing business activities. Your happy client …"
"Hi Louise … Thank you so much for all your help on this matter, I couldn't have been happier with the outcome. Everybody in your office has been, well, amazing really! Please give my thanks also to Emma for all her advice."
“Thank you so much for your assistance, your quick response and great depth of skills have really helped to ease my worries … please be assured that I will recommend your services to all and any I find that need them.”My case was handled with utmost professionalism. The quality of service received exceeded my expectations. I am entirely satisfied with the service, I cannot see how it could possibly be improved!”
“Many thanks for your call yesterday, even though it probably became apparent to you early on in the phone conversation that I would not be able to use your services I still appreciated the fact that you were willing to talk to me about the case for a short while. I would have no hesitation in recommending you and your team if any of my colleagues or friends find themselves in a similar situation. You were right by the way, on the very morning of my Court case I received through the post a letter from the CPS discontinuing the case due to the fact that there was not enough evidence to secure a conviction!”
“I am absolutely delighted by the service you provided. From my first contact with you via Roadside Lawyer I have been completely satisfied with everything you have done and I will be recommending you to everyone I meet. This is one of the few occasions when I don’t have an opinion on how a service can be improved because yours is perfect.”
“I couldn’t be more pleased with the level of service provided by Jemma and the rest of the team. From the advice given at the initial telephone conversation right through to the representation at Court, my case was handled in an extremely proficient and professional manner. I would like to take this opportunity to express my gratitude and rest assured that I will not hesitate to recommend your services to any friends or colleagues who may have the misfortune to find themselves in a similar position."
“Overall service from everyone was simply fantastic. Everyone I spoke to worked extremely professionally and diligently in overturning my driving conviction. I would recommend you to all my friends and colleagues.”
“Thank you so much Emma. The answer put my husband's mind at rest. He now feels he can get a job without worrying too much about his licence. I am so glad to have found this service and hope to use it a lot more in the future.”
“Emma, I really appreciated the telephone conversation - It was professional & very helpful and concise. Again, my thanks.”
“Thank you very much for your swift response here - I am grateful to you for your help. I am most impressed with the service here, and will not hesitate to contact you again should the need arise (which hopefully it will not)!!!”
“Thanks 1000’s Emma. I think I am dreaming, but here we go after all you guys are just stars.”
“Thanks for your time earlier I was most impressed with your approach not to mention your statistics.”
“I wish to thank you very much for your informative free advice, you will be pleased to hear that the upon presenting my case to the Court they recommended that the case be withdrawn. Initially the Court was seeking a plea, guilty or not guilty, but thanks to your advice I insisted that I was not entering a plea and rather looking to have the case re-opened and withdrawn. After considering all the evidence the CPS decided to agree and withdrew the case moments before I was due to speak with the Judge.”
“Bless you and your firm you are a credit to the industry and a blessing to those in distress - I can guarantee you I will refer anyone who is need of help in your firm’s direction.”
Thank you very much indeed for your excellent advice and services. I will recommend you to others if and when the occasion should arise.
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