Communication Exceptional – Nov 2013

November 2013

5 out of 5 excellents on client feedback form

“The overall quality of the service that I received was exceptional. Always prompt replies to emails and messages. Every member of staff I dealt with was helpful and courteous. I could not have done it without the support from all the staff that assisted in my case. When I was unsure of what to do there was always someone to help.”

Are there any ways we could improve our service?

“NO! Service excellent, communication exceptional and explained all the legalities in a way that I could understand. Highly recommended.”

Senior case progression officer – Dominic Smith

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